Phone Scripts
Phone Counseling for Inquiries About Declawing
The practice should decide who will provide educational information to any clients requesting declawing. It is important to discuss responses with your entire team for consistency. Below are some examples on how to handle inquiries.
Initial Inquiry
Client – “How much does it cost to have my cat declawed?”
Practice – “May I first have your name and the name of your cat?”
Client – “Her name is (Meowington) and mine is (Janice).”
Practice – “Have we seen (Meowington) before, (Janice)?”
Client – “Yes/No”
Practice – “We actually don’t perform declawing procedures here at …